shohshoh Return & Refund Policy

Effective Date: June/20/2025

At shohshoh, we want you to shop with confidence. If something isn’t right with your order, we’re here to help.

What Can Be Returned

You may request a return if:

• You received the wrong item

• The item is damaged or defective

• The item is significantly different from the description or photo

Items must be returned in original condition, with all tags, packaging, and accessories included.

What Cannot Be Returned

• Personalized or custom-made products

• Items marked final sale or non-returnable

• Items that have been used, worn, or washed

• Products returned without proper packaging

• Perishable goods

Return Window

You must request a return within:

• 7 days for domestic orders

• 14 days for international orders

Returns requested after this window will not be accepted.

How to Request a Return

1. Email contact@shohshoh.com with:

   • Your order number

   • Clear photos of the item

   • A brief explanation of the issue

2. Wait for our team to review your request (within 48 hours)

3. If approved, we will provide return instructions and shipping details

Who Pays for Return Shipping?

• If the mistake is ours (wrong, damaged, defective): shohshoh or the seller will cover return shipping.

• If you change your mind or ordered the wrong size/item: You will be responsible for return shipping costs.

Refund Processing

• Once we receive and inspect the returned item, we’ll issue a refund to your original payment method within 5–10 business days.

• You’ll receive an email confirmation once the refund has been processed.

• Shipping fees are non-refundable, unless the return is due to our error.

Exchanges

We do not offer direct exchanges. You may return the item and place a new order.

Disputes

If there's a disagreement between the buyer and seller, shohshoh will step in to review the case and make a final decision.

Contact Us

Have a question about your return?
Email: contact@shohshoh.com